Level 2 Aviation Customer Service Operative
Overview
This occupation is found in the Aviation sector, across a range of different types of organisations and employers including all those working in roles supporting the safe check-in, boarding, departure and arrival process of people at airports, military bases, heliports and other airfields. This occupation requires Aviation Customer Service Operatives to communicate across all occupational roles, their work will involve indoor and outdoor activity and commonly requires shift working and unsociable hours.
The broad purpose of the occupation is to ensure the safe, efficient and effective check-in, boarding, departure and arrival of people (and any accompanying goods/luggage). Aviation Customer Service Operatives work in several environments, such as a commercial airport, military base/aerodrome, Royal Navy aircraft carrier, heliport or other airfield. Aviation Customer Service Operatives operate in highly regulated environments and work in very organised teams, often to very tight timescales.
EPA timelines
The training aspect of this apprenticeship will take a minimum of 12 months to complete. The EPA must be completed within 3 months of the EPA gateway.
EPA methods
- Observation with questions and answers
- Professional discussion
Roles this qualification supports
Airport agent, Customer service agent, Ground handling agent or Passenger service agent
Pricing
£665 (per learner)
Level 2 Aviation Ground Operative
Overview
An aviation ground operative could work in several environments, such as a commercial airport, military base / aerodrome, heliport or other airfield. With five key specialist functions, all working in conjunction with each other, aviation ground operators form the teams above and below wing to ensure the efficient and effective arrival, turnaround and departure of aircraft. At the heart of the role safety, security and compliance with aviation regulations focus each operator’s day to day duties. Effective communication and team work ensure that passenger services, air traffic control (ATC) and those moving, loading, unloading and servicing a range of aircraft achieve the objectives of their organisation in this diverse field.
EPA timelines
The training aspect of this apprenticeship will take a minimum of 12 months to complete. The EPA must be completed within 2 months of the EPA gateway.
EPA methods
- On demand test
- Practical Observation
- Professional Discussion
Roles this qualification supports
Aircraft Handling, Aircraft Movement, Fire Fighter, Flight Operations or Passenger Services
Pricing
£785 (per learner)
Level 3 Aviation Ground Specialist
Overview
An aviation operations specialist could work in a number of aviation environments, such as a commercial airport, military base / aerodrome, heliport or other airfield. Specialist roles, all focussed around the arrival, turnaround and departure of aircraft and maintaining an aviation operation, will include knowledge, skills and behaviours to complete complex aviation tasks and may include supervision of others to enable compliance with regulations through a safe, secure and effective aviation operation. These functions may include loading and unloading of aircraft, air traffic control (ATC), movement of aircraft and vehicles airside and the management of passengers both airside and landside. The functions all work as part of a combined team, within which communication with wider colleagues and other stakeholders is essential and the aviation operations specialist plays a key part of a coherent operation.
EPA timelines
The training aspect of this apprenticeship will take a minimum of 12 months to complete. The EPA must be completed within 2 months of the EPA gateway.
EPA methods
- On demand test
- Practical Observation
- Professional Discussion
Roles this qualification supports
Aircraft Handling specialist, Aircraft Movement specialist, Fire Fighter specialist, Flight Operations specialist or Passenger Operations specialist
Pricing
£1020 (per learner)
Level 4 Aviation Operations Manager
Overview
An aviation operations manager has accountability for compliance, safety, and security within their area, must effectively plan and manage the use of resources and ensure compliance with processes and procedures. They may manage an aviation operation in a variety of contexts, such as a commercial airport, military base/aerodrome, heliport, or another airfield. Specialist roles, all focussed around the management of aircraft arrival, turnaround, and departure, as well as the environment and facilities, require knowledge, skills, and behaviours to complete complex aviation tasks and management of others to enable compliance with regulations through a safe, secure, and effective aviation operation. Effective communication and decision-making across all levels of the organisation and with stakeholders across the aviation operation are essential. Aviation operations management comprises six distinct managerial areas within an aviation environment.
EPA timelines
The training aspect of this apprenticeship will take a minimum of 12 months to complete. The EPA must be completed within 2 months of the EPA gateway.
EPA methods
- A written exam.
- Reflective essay and log of professional competence.
- Professional discussion.
Roles this qualification supports
Flight Operations Manager – Air Traffic Control (ATC), Flight Operations Manager – Operations, Aircraft Movement Manager, Fire Service Watch Manager, Aircraft Handling Manager or Passenger Operations Manager
Pricing
£1,190 (per learner)
Level 2 Express Delivery Operative
Overview
Express delivery drivers use equipment and software to provide timed deliveries and collections to homes and businesses. This standard is ideal for postal workers, couriers, and express delivery drivers who have a high level of individual responsibility for their working day and delivery route. They may be on foot using trolleys or required to use a vehicle such as a pedal cycle, motorbike, van, or lorry. They are an ambassador for the industry, their brand, and the goods they carry. They provide a high level of customer service which may include real-time tracking of deliveries or the installation of electrical and other goods. They maintain excellent communication throughout the delivery chain from collection to delivery point and deal correctly with failed deliveries and returns.
EPA timelines
The training aspect of this apprenticeship will take a minimum of 12 months to complete. The EPA must be completed within 3 months of the EPA gateway.
The Express Delivery Operative Standard does not include the acquisition of a Driving Licence for any class of vehicle. Where it is appropriate to the job role, employers are able to provide licence acquisition training and testing alongside the apprenticeship but this does not form part of the assessment requirements set out in this plan and as stated in the Standard, driving licence acquisition is not co-funded by the government as part of the apprenticeship.
EPA methods
- Multiple Choice Test.
- Role Simulation.
- Professional Discussion.
Roles this qualification supports
Transport and logistics
Pricing
£720 (per learner)
Level 2 Large Goods Vehicle (LGV) Driver
Overview
This occupation is found in National and international transport and logistics organisations in a very wide range of sectors. Employers range from large organisations with their own in-house operations through to specialist contractors through to small businesses. The broad purpose of the occupation is to drive large goods vehicles, which are vehicles with a Gross Combined Weight of over 7500kg and include Articulated and Draw Bar vehicles, in a safe and fuel-efficient manner, ensuring that the right products are delivered at the right time, location, condition, and temperature (if required), with the correct documentation and within the shortest lead times. LGV drivers deliver to a range of settings, such as warehouses, shops, and private homes. Their customer base ranges from large global organisations to sole traders, private customers, and the military. They may work within one or more sub-sectors, including shipping, removals, import/export, freight, hazardous goods, and food. They may be required to work shifts, unsociable hours, and will usually work alone.
EPA timelines
The training aspect of this apprenticeship will take a minimum of 12 months to complete. The EPA is typically completed within 3 months of the EPA gateway.
EPA methods
- Practical Assessment.
- Multiple Choice Test.
- Interview.
Roles this qualification supports
Artic driver, Driver, HGV driver, LGV driver or Lorry driver
Pricing
£1,200 (per learner)
Level 2 Port Operative
Overview
Port Operatives have key roles in enabling businesses to deliver on time and safely. Cargo can include any goods imported to, or exported from the UK, such as cars, food, manufactured goods, and raw materials, and the work they do depends on the type of ship or cargo. Operatives in larger ports tend to specialise, but smaller ports often require them to perform a wide range of duties. A Port Operative may be required to work on board any type and size of moored or anchored vessel in a port.
Port Operatives typically work in teams under the direction of a supervisor and are an essential part of the core function of a port and maintaining a safe environment. Working hours may include unsocial hours and working outdoors in inclement weather is probable. There may be some on-call requirement and shift and weekend work is likely.
EPA timelines
The training aspect of this apprenticeship will take a minimum of 12 months to complete. The EPA must be completed within 3 months of the EPA gateway.
EPA methods
- Practical Assessment.
- Multiple Choice Exam.
- Professional Discussion.
Roles this qualification supports
Port Operative, Stevedore, Container Operative, Cargo Operative, Port Plant Operator, Roll-On/roll-off Driver, Port Warehousing Operative, Passenger Operative or Ferry operative
Pricing
£1,400 (per learner)
Level 2 Supply Chain Warehouse Operative
Overview
Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning. They are required to safely use a range of equipment, machinery, and vehicles, as relevant to their role and setting. This could include mechanical racking systems, materials handling equipment (MHE) or forklift trucks.
Warehouse Operatives communicate with a wide range of people and customers. They have a passion to meet customers’ expectations by providing a quality service that encourages repeat business. Individuals in this role are highly competent in using industry-recognised systems and associated services (eg Traffic/Warehouse Management Systems) and will be able to work under pressure to tight deadlines. A Warehouse Operative will often be required to be flexible and work shifts including 4-on-4-off, days, nights, evenings, and weekends.
EPA timelines
The training aspect of this apprenticeship will take a minimum of 12 months to complete. The EPA is completed in 1-2 days of the EPA gateway.
EPA methods
- Knowledge and Behaviours Test.
- Practical Assessment.
Roles this qualification supports
Transport and logistics
Pricing
£900 (per learner)
Level 3 Transport and Warehouse Operations Supervisor
Overview
This occupation is found in the Transport and Warehousing sector. It is found across a range of different types of organisations and employers such as hauliers, storage and warehouse operators, couriers, retailers, and utilities. The broad purpose of the occupation is to manage the day-to-day operations involved in the supply chain, ensuring activity, personnel, and/or vehicles meet customer expectations along with regulatory and legal requirements.
The standard allows you to specialise in one of two areas; the transport supervisor ensures the safe and compliant utilisation of all drivers and equipment whilst the warehouse supervisor ensures the provision of professional incoming goods, storage, and dispatch service to customers.
EPA timelines
The training aspect of this apprenticeship will take a minimum of 12 months to complete. The EPA must be completed within 3 months of the EPA gateway.
EPA methods
- Multiple Choice Test.
- Project report with presentation and questioning.
- Interview.
Roles this qualification supports
Depot supervisor, Hub supervisor, Senior warehouse operative, Traffic planners, Transport coordinator, Transport manager, Transport supervisor, Warehouse manager or Warehouse supervisor
Pricing
£750 (per learner)
