Assertiveness
Course Description
This one-day introductory course will help your learners develop their confidence, practice the language of assertive behaviour, and recognise when it is appropriate to be assertive.
This is highly participative training that enables opportunity for discussion, sharing of practice, and practical exercises to allow learners to work with others and embed their thinking.
Learning Outcomes
On completion, learners will be able to:
- Identify assertive, non-assertive, passive-aggressive, and aggressive behaviours
- Recognise when it is appropriate to be assertive
- Practice the language of assertive behaviour
- Develop their confidence and self-esteem
Influence
Course Description
This one-day introductory course helps your learners develop stronger communication skills to enable them to become more influential in their day-to-day conversations with peers and both internal and external stakeholders.
This is highly participative training that enables opportunity for discussion, sharing of practice, and practical exercises to allow learners to work with others and embed their thinking.
Learning Outcomes
On completion, learners will be able to:
- Understand how to recognise and work with other people’s communication styles
- Understand how to influence and persuade others
- Identify and use different questioning techniques
- Understand the difference between influence and manipulation
Managing Conflict and Confrontation
Course Description
This one-day introductory course will help your learners develop their interpersonal skills and manage conflict situations at work.
This is highly participative training that enables opportunity for discussion, sharing of practice, and practical exercises to allow learners to work with others and embed their thinking.
Learning Outcomes
On completion, learners will be able to:
- Understand the key cause of conflict and confrontation
- Identify signs of conflict early
- Develop strategies to deal with conflict before it escalates
- Explore methods to build trust and rapport with colleagues
Presentation Skills
Course Description
This one-day introductory course will help your learners deliver engaging and impactful presentations with confidence.
This is highly participative training that enables opportunity for discussion, sharing of practice, and practical exercises to allow learners to work with others and embed their thinking.
Learning Outcomes
On completion, learners will be able to:
- Demonstrate how to plan, build, and deliver a presentation
- Understand how to engage their audience and deal with difficult questions
- Understand how to select appropriate visual aids
- Deliver an elevator pitch with confidence
Problem Solving
Course Description
This one-day introductory course will help your learners identify and analyse problems and generate effective solutions.
This is highly participative training that enables opportunity for discussion, sharing of practice, and practical exercises to allow learners to work with others and embed their thinking.
Learning Outcomes
On completion, learners will be able to:
- Identify problems and critical information
- Use a variety of problem-solving models to get to a solution
- Develop analytical thinking and communication strategies to solve problems
Time Management
Course Description
This one-day introductory course will help your learners improve and enhance the time that they spend at work and will give them techniques to give them greater control of their daily activities.
This is highly participative training that enables opportunity for discussion, sharing of practice, and practical exercises to allow learners to work with others and embed their thinking.
Learning Outcomes
On completion, learners will be able to:
- Identify and apply tools and techniques to plan and prioritise tasks
- Identify and avoid time wasting activities
- Understand how to manage their workload
