Soft Skills Courses

Course description

This practical half-day workshop helps managers and team leaders communicate with confidence, handle difficult conversations and set clear expectations. Through realistic workplace scenarios and practical techniques, learners develop the skills to communicate assertively, build positive working relationships and lead with greater impact.

What you will learn

By the end of this course, you will be able to:

• Recognise different communication styles and behaviours.
• Communicate more assertively in workplace situations.
• Handle difficult conversations with confidence.
• Lead conversations with greater impact.

Course description

This interactive half-day course develops the skills and confidence to influence others positively at work. Practical activities and discussion explore communication styles, rapport building and persuasion techniques. Learners share experiences, practise new skills and apply their learning to workplace situations.

What you will learn

By the end of this course, you will be able to:

• Recognise and adapt to different communication styles.
• Apply practical influence and persuasion techniques.
• Use questioning and rapport-building skills to improve influencing conversations.
• Influence colleagues and stakeholders more effectively, with or without formal authority.

Course description

This one-day introductory course helps learners develop their interpersonal skills and manage conflict at work. Participative training combines discussion, sharing of practice and practical exercises so learners can work with others and embed their thinking.

What you will learn

By the end of this course, you will be able to:

• Understand the key causes of conflict and confrontation.
• Identify signs of conflict early.
• Develop strategies to deal with conflict before it escalates.
• Explore methods to build trust and rapport with colleagues.

Course description

This one-day introductory course helps learners deliver engaging and impactful presentations with confidence. Discussion, sharing of practice and practical exercises give learners opportunities to work with others and embed their thinking.

What you will learn

By the end of this course, you will be able to:

• Demonstrate how to plan, build and deliver a presentation.
• Understand how to engage an audience and deal with difficult questions.
• Understand how to select appropriate visual aids.
• Deliver an elevator pitch with confidence.

Course description

This one-day introductory course helps learners identify and analyse problems and generate effective solutions. Discussion, sharing of practice and practical exercises encourage learners to work with others and embed their thinking.

What you will learn

By the end of this course, you will be able to:

• Identify problems and critical information.
• Use a variety of problem-solving models to get to a solution.
• Develop analytical thinking and communication strategies to solve problems.

Course description

Leading a remote or hybrid team requires more than managing tasks and technology. This practical half-day workshop explores how to build trust, inclusion and effective collaboration. Through interactive discussion and activities, delegates learn to strengthen connections, improve communication, maintain engagement and support team wellbeing.

What you will learn

By the end of this course, you will be able to:

• Identify the challenges and opportunities of leading remote and hybrid teams.
• Demonstrate leadership behaviours that build trust, psychological safety and inclusion.
• Apply communication and collaboration strategies to improve engagement and cohesion.
• Support wellbeing, accountability and performance across distributed teams.
• Develop an action plan to enhance leadership and team collaboration.

Who is it for?

Team leaders, supervisors, first line managers, project managers, aspiring managers and anyone responsible for leading or coordinating remote or hybrid teams.

Course description

This practical half-day workshop provides techniques to improve productivity, manage competing priorities and create more time for high-value activities. Interactive discussions and workplace exercises help participants plan effectively, avoid common time traps and use delegation as a leadership tool.

What you will learn

By the end of this course, you will be able to:

• Recognise common time wasters and barriers to productivity.
• Apply tools to prioritise tasks and manage workload effectively.
• Use delegation to improve personal and team effectiveness.
• Create an action plan to improve productivity and time management.

Who is it for?

Team leaders, supervisors, first line managers, aspiring managers and anyone looking to improve their productivity and effectiveness at work.