Explosive Learning Solutions (ELS) is committed to responding promptly and fairly to all complaints in a timely manner. Ensuring that those involved are fully informed at each step of the process to resolve the issue to the best of our ability and within the boundaries of ELS. The aim of this policy is to provide guidance to anyone who is dissatisfied with any aspect of ELS or wishes to provide positive suggestions/comments. The complaints procedure is designed to resolve complaints quickly, while also identifying potential issues and areas for improvement in ELS’s services. ELS is dedicated to listening to and responding to the needs of all users of its services.
Please use the below link to access the Complaints and Appeals Policy: Complaints and Appeals Policy v4.0