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Facilitation Foundation and Practitioner Course

Cultivate the key skills and deep knowledge of the principles and concepts involved in effective facilitation.

Certify your ability to:

  • Enhance productivity.
  • Enable problem solving to be more effective.
  • Increase the ability to undertake business processes improvement and ensure engagement from people.
  • Enhance project managament delivery.
  • Encourage buy-in and commitment in IT settings.


Who is Facilitation for?
  • Individuals in any organization who require a working knowledge of the key principles of effective facilitation so that they can work more effectively working in groups addressing tasks.
What are the key things you will learn?
  • How to explain the Process Iceberg model and its relevance to helping a group achieve its Task objectives.
  • How to outline a plan for the contracting meeting with a client, and for setting up the logistics of an event.
  • How to identify appropriate roles, behaviours and contracts between Facilitator, Task Leader and group.
  • How to draft an Agenda Process plan for a group’s work session in terms of Process, taking proper account of Task Uncertainty/Complexity/Certainty and the level of group Process Awareness.
  • How to distinguish clearly and accurately between ‘Task’ and ‘Process’ issues, and state how an effective Facilitator should respond to each.
  • How to formulate good quality feedback, using the Feedback Model, reverse feedback and creating SPOs to introduce Process to support the Task.
  • How to recognize behaviours of individual group members which indicate particular personality types and related preferences.
  • How to describe how to use the Process Iceberg model to avoid and address problems in meetings.
  • How to review a meeting using the Process Iceberg, using this Process to indicate the group’s Process maturity.
  • How to list the key characteristics of an effective Facilitator.
  • How to explain the Process, uses, rationale, advantages and limitations of Models, Tools and Techniques included in the Foundation syllabus.
Exam format:
  • Multiple choice format
  • 50 questions per paper
  • 25 mark or more required to pass (out of 50 available) - 50%
  • 40 minute duration
  • Closed book


Who is Practitioner for?
  • Managers, specialists, project managers, change agents, Business Analysts, IT professionals and aspiring facilitators who need to achieve outcomes related to their specialist area through group collaboration and participation.
  • It is also relevant to other key individuals who work in teams to address business issues, and to managers and leaders at all levels who have to achieve real business outcomes through groups or teams of people.
What are the key things you will learn?
  • Apply Process Iceberg thinking to help a group achieve its goals.
  • Recognise where facilitation is or is not an appropriate response to organizational needs and work effectively with strategic information to apply facilitation in organization settings.
  • Plan meetings with a client to understand the Task needs and set up the logistics of an event.
  • Contribute helpfully to establishing a Contract with the Task Leader and with the group.
  • Design a facilitated event.
  • Work effectively with other Facilitators to apply facilitation in larger group settings.
  • Respond to situations which arise during an event, making good Process decisions which secure Task outcomes.
  • Develop effective interaction and decision-making in the group by using appropriate communication Tools.
Exam format:
  • Multiple choice format
  • 50 questions per paper
  • 25 mark or more required to pass (out of 50 available) - 50%
  • 40 minute duration
  • Closed book

Ready to find out more about how we can help you?

Contact us today to
discuss what you need.

Call us on
01235 861 805
Or email:

business analysis, business transition, change, collaboration, communication, process management, project management, resource optimisation, stakeholder engagement, workshops


Call us on
01235 861 805

Or email:


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